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Innovating Support Operations with Knowledge × AI: 'SolutionDesk'

Innovating Support Operations with Knowledge × AI: 'SolutionDesk'

Are you facing issues like 'the product is complex and it's difficult for the support department to resolve it alone' or 'there are barriers between departments that prevent smooth collaboration'?

Do you have any of the following issues in your daily operations? Due to the complexity of the products being handled, it is difficult for the support department alone to resolve problems... There are barriers between departments, making smooth collaboration challenging... Inquiries are concentrated on individuals, leading to an uneven distribution of workload... These issues are commonly heard in customer-facing departments such as call centers. By utilizing SolutionDesk, it is possible to: - Significantly reduce the burden of inquiry operations by leveraging AI on internal knowledge - Collaborate smoothly with product development departments and upstream component suppliers to enhance problem-solving capabilities. 【What can be achieved with SolutionDesk】 ■ Anyone in the organization can utilize AI in their work to improve efficiency ■ Use AI on accumulated internal knowledge to enhance productivity ■ Strengthen problem-solving capabilities by building a collaborative system that transcends organizational barriers ■ Resolve the issue of "I don't know who to ask!" ■ Quickly relay customer feedback and needs to the product development department, reflecting them in new product development and product improvements *For more details, please refer to the PDF document or feel free to contact us.

  • Other information systems

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Innovating design work with Knowledge × AI! ~Experience workshop in progress~

Innovating design work with Knowledge × AI! ~Experience workshop in progress~

De-personalization, recurrence prevention, and quality improvement effective with 'Knowledge × AI'! We support the utilization of AI in design operations.

The introduction of generative AI is progressing in various fields, and by combining companies' unique "knowledge" with generative AI in design work, the following effects can be expected: ■ De-personalization By consolidating past successful case studies, trouble countermeasures, and the know-how of experienced personnel into a knowledge base, and utilizing AI as a reference source, even less experienced personnel can achieve designs that maintain a certain level of quality. ■ Prevention of Recurrence and Quality Improvement AI can extract checklists from past trouble countermeasures to prevent the recurrence of issues. By analyzing reports from production sites and support departments, as well as customer inquiry histories with AI, it is possible to reflect on-site challenges and customer needs in the design. "The Design Master" is a solution that provides concept verification (PoC) for utilizing AI in design work, as well as design, implementation, and operational support for service launch. By enabling everyone to utilize AI in their work, it contributes to the efficiency and productivity of design operations. <Workshop in Progress> We are currently holding workshops where you can experience the utilization of business knowledge through generative AI! For more details, please refer to the PDF materials or feel free to contact us.

  • Other operation management software

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Knowledge × AI Expert Series "Master of Production" [Promoting Technology Transfer!]

Knowledge × AI Expert Series "Master of Production" [Promoting Technology Transfer!]

We support the utilization of generative AI in manufacturing sites by promoting the transmission of technology through "Knowledge x AI" and the horizontal deployment of improvement case studies!

"The Master of Production" is a solution that contributes to the efficiency and productivity improvement of manufacturing sites by utilizing knowledge and generative AI. By combining a company's unique "knowledge" with generative AI in the production environment, the following effects can be expected: 【Implementation Effects】 ■ Knowledge Transfer and De-personalization Eliminate dependency on individuals by sharing and utilizing past work reports and the know-how of skilled workers. ■ Prevention of Recurrence Extract checklists from past trouble countermeasure collections using AI to prevent the recurrence of issues before they happen. ■ Promotion of Horizontal Deployment of Improvement Cases Share improvement lists accumulated at each site across the company, quickly retrieving necessary information from vast amounts of data using AI. With AI's translation capabilities, improvement cases can be shared immediately with overseas locations. *For more details, please refer to the PDF document or feel free to contact us.

  • Other services

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